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Frontier Power |
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News & Country Living Articles
RELATED LINKS Home Energy Suite & Calculator Geothermal Heat Pump Information Power Quality-Tips and Information Contact Frontier Power: fpc@frontier-power.com Contact Frontier Propane: info@frontierpropane.com Contact Frontier Supply Company: frontiersupply@frontier-power.com
| Outages and Emergencies Should you experience and outage due to the weather or an unforeseen event, please be sure to call us at: 740-622-6755 or 1-800-624-8050 Your call is very important if your power goes out. We may have no indication of your loss of power unless you call us. Some residents are the only service running off of a transformer or particular line and may be the only consumer out of power. Because of this, each call registers an expected problem and we can send a crew to correct and repair the damage causing the outage. REMEMBER - If lines are down in your area STAY AWAY FROM THEM AND CALL FRONTIER POWER IMMEDIATELY! POWER OUTAGE INFORMATION Unfortunately, Frontier Power cannot guarantee that you will have a constant supply of electric, especially during severe storms. When calling Frontier Power to report an outage, it is important to be brief and have your information ready before placing the call. This allows Frontier Power to answer more calls, further pinpointing what the problem is. When Frontier Power receives your call, we need to enter
your account onto an “outage report”. In
order to do this, your map location or account number found on
your electric bill is needed. An
example of your map location would be 01-01-001.
This is an assigned number to each meter, which tells Frontier Power your
exact location. If we have to search our database by your name to find your
map location or account number, errors may occur, especially if you have more
than one meter with us, or another consumer has the same name.
Therefore, it is of utmost importance that you have YOUR INDIVIDUAL MAP
LOCATION OR ACCOUNT NUMBER available when you call.
Asking Frontier Power to hold while looking for your map location or
account number will only tie up the phone lines, preventing others from getting
through to report their outage. Frontier
Power DOES NOT need your address as that is not used as a locator for your
account because some accounts such as gas wells do not have physical addresses
assigned to them. Sometimes during power outages, problems occur to equipment that brings power to Frontier, but is not owned by Frontier. The main transmission lines that bring electric into each of Frontier Power’s substations are owned and maintained by AEP. Frontier Power then distributes the electric over our lines and to each of our consumers. Therefore, when those main transmission lines are damaged or down, Frontier Power must wait until those are repaired by AEP and the substation turned back on before being able to begin checking to see if there is any further damage on Frontier Power’s equipment. Coordinating repair efforts during and after a storm is very complex and must be done with safety in mind for all workers as well as consumers. Several employees work on various lines at the same time and safety is of utmost importance. It is very helpful if each consumer takes time to call in his or her outage, allowing Frontier Power to better pinpoint each and every problem during an outage. Please be patient and let Frontier Power serve you in the best possible manner in order to expedite getting your electric service restored. |
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The Frontier Power Company, 770 South 2nd Street, Coshocton, OH 43812 740-622-6755 800-624-8050 fpc@frontier-power.com |